Customer Success Specialist (FR & AE languages) (Remote)

June 15

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Hostinger International

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Customer-obsessed, idea-driven & ever-growing web hosting company. Building the culture people love to work in!

Web Hosting • VPS Servers • Domain Registration

501 - 1000

Description

• Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner. • Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about. • Be a true ambassador by empowering our customers to build their online success! • Dive deep into the world of IT by daily polishing your technical expertise. • Deliver impactful work on a global scale. • Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!

Requirements

• C1 or native written English proficiency. • C1 or native written French proficiency. • C1 or native written Arabic proficiency. • Minimum 1-year of experience in the IT field, and/or IT-related studies (a must). • Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must). • Ability to multitask and handle multiple customer inquiries simultaneously. • High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided. • Strong problem-solving skills and the ability to think critically when addressing tasks. • Ability to show empathy, tactfulness, and proactivity when interacting with customers. • Hunger for growth & a can-do attitude! • A curious and always learning mindset - if you don’t know, how can you find out more? • Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities. • A typing speed of ≥ 50 WPM. • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends). • A computer with specific parameters.

Benefits

• Permanent remote opportunity! • Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas. • Additional service fee available and ranging from 5% to 30% from your monthly compensation, according to services delivered. • Commissions (10%) can be earned by offering additional services for our customers. • Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days. • Flexible compensation models to choose from: Fix and Variable! • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more! • Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023. • Estimated start date: as soon as possible!