Technical Customer Success Specialist
November 12
🇮🇩 Indonesia – Remote
💵 IDR6M - IDR6.9M / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
Description
•Join Hostinger and we’ll grow fast! 🚀 •Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. •Our mission: To build world-class solutions for anyone to easily succeed online •Our culture: Guided by 10 company principles •Our formula for success: Customer obsession, innovative products, and talented teams. •Become a Technical Customer Success Specialist in the Customer success EN team. •Collaborate closely with other CS teams and our product teams.
Requirements
•C1 or advanced English proficiency. •High IT curiosity and technical understanding. •Experience in the IT field, and/or IT-related studies (preferred). •Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (preferred). •Ability to multitask and handle multiple customer inquiries simultaneously. •High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided. •Strong problem-solving skills and the ability to think critically when addressing tasks. •Ability to show empathy, tactfulness, and proactivity when interacting with customers. •Hunger for growth & a can-do attitude! •A curious and always learning mindset - if you don’t know, how can you find out more? •Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities. •A typing speed of ≥ 50 WPM. •Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
Benefits
•Permanent remote opportunity! •A culture where everyone values the highest standards, freedom, and responsibility. •Fully compensated 3 weeks training course in technology, product, and communication knowledge. •A friendly, supportive and experienced team that is eager to share their knowledge. •Exceptional-being: active challenges, onsite & online classes, and wellness workshops. •Animal-friendly offices in Yogyakarta, Indonesia. •Openness to ideas on how we could become the best place to work for you. •Appreciation for anniversaries & other significant life events. •Bonuses: unlimited for upselling and efficiency based on KPIs. •Regular remote team-building and OKR events. •Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc.
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