Technical Customer Success Specialist - Indonesian Language

February 2

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Hostinger International

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Customer-obsessed, idea-driven & ever-growing web hosting company. Building the culture people love to work in!

Web Hosting • VPS Servers • Domain Registration

501 - 1000

Description

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner. • Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about. • Be a true ambassador by empowering our customers to build their online success! • Dive deep into the world of IT by polishing your technical expertise daily. • Deliver impactful work on a local and global scale.

Requirements

• B2 or advanced English proficiency. • High IT curiosity and technical understanding. • Ability to multitask and handle multiple customer inquiries simultaneously. • High emotional intelligence, with the ability to read customers' sentiments and reflect back on the feedback provided. • Strong problem-solving skills and the ability to think critically when addressing tasks. • Ability to show empathy, tactfulness, and proactivity when interacting with customers. • Hunger for growth & a can-do attitude! • A curious and always learning mindset - if you don't know, how can you find out more? • Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities. • A typing speed of ≥ 50 KPM. • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends). • Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects. • Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity! • Competitive basic salary ranging from IDR 4-4.9 million, excluding bonuses and allowances. • Fully compensated 2-7 weeks training course in technology, product, and communication knowledge. • Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances). • Medical/health insurance. • Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation. • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more! • Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023. • Other benefits include a special gift for the best team member and much more.