Investment Specialist, Mutual Funds - Bilingual (French and English)

October 16

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BMO U.S.

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Commercial Banking • Personal Banking • Small Business Banking

5001 - 10000

Description

• Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects • Advises customers on wealth and investment strategies and products that meet customer’s objectives • Fulfills sales and service activities for the customer in accordance with approved procedures • Identifies and makes referrals to other business groups as needed • May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs • Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided • Provides professional quality sales and service for customer and prospect inquiries, issues and requests • Probes to understand customer needs and advises them through their unique investment needs • Achieves sales targets with a focus on relevant investment products • Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups • Escalates complex or unresolved customer situations to senior managers as required • Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed • Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner • Integrates marketing promotions and programs into customer conversations where appropriate • Maintains the confidentiality of customer and Bank information • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering • Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.

Requirements

• Typically between 2 - 3 years of relevant experience • post-secondary degree in related field of study desirable or an equivalent combination of education and experience • High school diploma or equivalent work experience • Knowledge of competitive market place trends and product offerings • Knowledge of BMO Investment / BMO InvestorLine products and services • Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative • Some understanding of Risk Management & Compliance • Specialized knowledge • Good verbal & written communication skills • Good organization skills • Good collaboration & team skills • Good analytical and problem solving skills

Benefits

• health insurance • tuition reimbursement • accident and life insurance • retirement savings plans