BMO U.S.
At BMO, banking is our personal commitment to helping people at every stage of their financial lives.
Commercial Banking • Personal Banking • Small Business Banking
5001 - 10000 employees
Virtual Ambassador, Customer Care
April 7
BMO U.S.
At BMO, banking is our personal commitment to helping people at every stage of their financial lives.
Commercial Banking • Personal Banking • Small Business Banking
5001 - 10000 employees
📋 Description
• Help Collectors set new PINs • Teach them how to navigate the website • Provide outstanding Customer Service • Interact with Collectors over the phone and email • Service incoming inquiries related to travel products, inquiries and reservations • Handle escalations and offer feedback while providing positive insights to our program • Listen, ask questions and empathize with Collectors • Drive value for Collectors through insights
🎯 Requirements
• Access to high speed internet with a minimum download speed of 20 Mbps and upload speed of 3 Mbps • Fluent written and spoken in both French and English • Previous work experience and/or education in the travel industry (preferred) • Experience interacting with customers in a call center or customer service environment • Previous sales experience is an asset • Ability to listen, understand, engage and respond appropriately and professionally • Dependable, reliable, act with integrity and exercise discretion and good judgment • Self-starter who takes initiative to learn new skills • Willingness to be an active participant in coaching culture • Computer and web-savvy with the ability to navigate multiple software applications • Experience working in a Travel GDS system is an asset (Sabre preferred) • Tico certification is an asset • Ability to work independently in a virtual environment
🏖️ Benefits
• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans
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