Associate Contract Manager - Renewal Specialist

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HubSpot

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HubSpot is a comprehensive provider of software solutions aimed at enhancing marketing, sales, and customer service efforts for businesses of all sizes. It offers a free CRM and various Hubs such as Marketing Hub, Sales Hub, Service Hub, and CMS Hub—all designed to streamline operations and foster growth. The company provides free and premium plans, along with a wide array of resources, courses, and integrations through its marketplace to aid businesses in leveraging these tools effectively. HubSpot also partners with service providers to enhance its offerings and serves businesses worldwide, providing support through multiple channels.

inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

📋 Description

• Resumes MUST be submitted in English. • As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner for customers in NAM and LATAM. • This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. • As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot. • In this role, you’ll get to: • Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service. • Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals. • Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure. • Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks. • We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. • If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. • At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. • If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections. • If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

🎯 Requirements

• Are fluent in Spanish and English • Portuguese is a PLUS. • Are passionate about creating a great customer experience • Show clear communication skills with the ability to effectively lead a phone conversation • Have healthy negotiation and interpersonal problem-solving skills • Seek to understand multiple perspectives in a situation • Embrace a dynamic and motivating environment • Invest in relationships with customers and colleagues • Contribute to a positive team environment of equality and inclusion