HubSpot
The easy-to-use CRM to scale your business.
inbound marketing • marketing • internet marketing • online marketing • web marketing
1001 - 5000
German Customer Support Specialist
March 20
HubSpot
The easy-to-use CRM to scale your business.
inbound marketing • marketing • internet marketing • online marketing • web marketing
1001 - 5000
Description
• Work directly with HubSpot customers to resolve product-related queries as an advisor • Deliver a human and proactive support experience, applying creative problem-solving • Collaborate within a dynamic team environment fostering a positive, inclusive culture
Requirements
• Are fluent in English and German • Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company • Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries • Are adept at understanding and using product documentation to resolve customer issues effectively • Are self-motivated, always curious, and consistently eager to learn, with a growth mindset • Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts • Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity • Embody our HEART values and contribute positively to our company culture
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