Support Program Manager

5 hours ago

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HubSpot

WebsiteLinkedInAll Job Openings

inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000

Description

• As a Program Manager of the Customer Support & Solutions team, you’ll work closely with Support leadership in the planning and execution of the org’s strategic initiatives and priorities. • We are looking for a dynamic, self-starter who is passionate about program management, driving results, and experimenting with new learning solutions, by utilizing data and specialized experiences to proactively determine needs and challenges in the Support and Solutions Org. • You will have the opportunity to recommend innovative ways to solve important organizational challenges and oversee engaging learning experiences that will help HubSpotters to further increase their impact. • This is a role in evolution, so we’re looking for a high-initiative individual who is adaptable to change! • Be a key global partner, establish strong cross functional relationships within CS, Flywheel and Product (and potentially other company areas), to deliver desired initiatives outcomes. • Create consistent and streamlined project management standards (communication strategies, track progress, milestones and deadlines) • Utilize data and experience to proactively determine and report on impact/success measures of Support priorities/ initiatives, as well as to identify challenges and opportunities. • Partner with different stakeholders in the creation and development of Enablement and other relevant resources required for initiatives to be successful. • Drive the continuous improvement of the assigned initiatives.

Requirements

• Hands-on experience building and implementing programs/projects • Experience designing engaging, creative, and impactful blended experiences to improve individual and organizational performance • Demonstrated ability to prioritize, manage and complete multiple projects with deadlines • Experience collaborating with regional and global stakeholders to drive positive results for the Support organization • Experience utilizing data to make key business decisions • A desire to solve problems and work autonomously while managing ambiguity • Strong communications skills