NOC Engineer - Level 1

February 6

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HubSpot

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HubSpot is a leading provider of marketing, sales, customer service, and CRM solutions, all unified within a single powerful platform. It offers a comprehensive suite of tools such as marketing automation software, sales CRM, customer service software, and content marketing software, which cater to both B2B and B2C needs. HubSpot is known for its customer-centric approach, supporting businesses in optimizing their inbound marketing strategies and enhancing customer experiences. Additionally, it provides educational resources, consulting services, and a vibrant partner ecosystem to empower users globally. HubSpot's operations are backed by a strong emphasis on data privacy, security, and compliance, ensuring a trusted environment for all users.

inbound marketing • marketing • internet marketing • online marketing • web marketing

5001 - 10000 employees

Founded 2006

☁️ SaaS

🤝 B2B

📋 Description

• Speedcast’s Network Operation Center (NOC) Level 1 Team manages the initial interface between customers and Speedcast NOC services. • The NOC Engineer - Level 1 will be responsible for investigation of incidents and implementation of service requests and the implementation and validation of approved Change Management tasks that will be required to maintain customer services. • Working a 24x7 shift rotation and in line with standard operating procedures, NOC Engineers are primarily responsible for the investigation and management of Incidents of the commissioned services. • Open, investigate and resolve Incident tickets in line with Incident Management processes. • Support Level 2 and 3 NOC engineers during Critical/Major incident troubleshooting. • Implement and validate Change Tasks. • Apply Change Management and Incident Management escalations. • Provide technical support and call handling for team members. • Encompass Speedcast’s core values in everyday activities.

🎯 Requirements

• 1-3 years of technical experience in a technical support role. • Strong Background in Network/IT. • Basic Cisco knowledge or work experience. • Basic Configuration and troubleshooting of Cisco routers and switches. • Basic knowledge on Satellite Communications, experience on VSAT, MSS Services and LEO satellite service will be beneficial. • Hands-on experience of supporting remote customers. • Experience with Wi-Fi infrastructure and management. • Experience dealing with 3rd party Suppliers and telco service providers. • Ability to manage workload in-line with standard operating procedures. • Strong analytical thinker. • Effective problem-solving skills with the ability to take a proactive approach towards resolving Incidents. • Effective verbal and written English communication skills. • Ability to communicate confidently and effectively with both Customers and Senior Management. • Ability to pitch technical communications at an appropriate level. • Attention to detail and ability to work under pressure and meet critical deadlines. • Self-motivated with the ability to take initiative. • Ability to work effectively in a team environment. • Demonstrated ability to be customer focused.

🏖️ Benefits

• Our global presence – you get to work with clients and colleagues all over the world, in every continent. • Talented teammates – your co-workers are the best and brightest in the industry. • Industry leadership – be part of the latest advancements shaping the future of communications. • Ability to develop skills – work across departments to gain new skills and valuable experience. • Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field. • Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system. • Work on diverse projects – every day is different with our customers from a range of industries around the world.