Product Support Specialist

4 days ago

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Huntress

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Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services

201 - 500

Description

• Reports to: Product Support Manager • Location: Remote Australia • Compensation Range: $65,000 AUD to $75,000 AUD base plus bonus and equity • What We Do: Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy. Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training. Join the hunt and help us stop hackers in their tracks!

Requirements

• Ability to adapt and pivot quickly to the day-to-day changes that hyper-growth companies experience • Highly collaborative mindset: being able to work together as one team to come to the best possible solutions for our partners • Consider themselves disciplined, with systematic problem-solving skills • Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting standard system and application issues • Practical experience supporting macOS Operating Systems, including basic knowledge of macOS file systems and navigating the terminal • Experience configuring antivirus products and troubleshooting interactions between these products and specialty software • Familiar with system configuration/management tools such as GPO, RMMs, and PSAs; scripting these tools is a plus

Benefits

• Fully remote work • 1-2 trips to the US annually for events such as Sales Kick-Off and Summer Summit! • New starter home office set up reimbursement ($731 AUD) • Generous personal leave entitlements • Digital monthly reimbursement ($169 AUD) • Superannuation • Healthcare Benefits • Access to the BetterUp platform for coaching, personal, and professional growth