Huntress
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
SOC Support Specialist - Weekend Shift
2 days ago
Huntress
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
Description
• Provide exceptional customer support via phone, email, and chat. • Address partner security concerns with timely and informative responses. • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. • Lead calls with partners, facilitating communication and collaboration with the SOC team. • Troubleshoot product issues and provide support for other product-related requests as needed • Collaborate effectively with internal teams to ensure customer satisfaction. • Advocate for partner needs and provide feedback to the relevant internal teams. • Contribute to the development of knowledge base articles and other support resources.
Requirements
• Must be located in the UK or Ireland and be able to work Tuesday through Saturday • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field • Exceptional communication and interpersonal skills • Remain calm and empathetic when supporting partners through security incidents. • Strong ability to prioritize daily tasks • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. • Embraces change and excels in evolving environments. • Not afraid to ask questions • Strong self-awareness and the ability to work independently
Benefits
• 100% remote work environment - since our founding in 2015 • New starter home office set up allowance (€451) • Generous personal leave entitlements • Digital monthly reimbursement (€105) • Travel to the US 1-2 times/year for various company events • Pension • Access to the BetterUp platform for coaching, personal, and professional growth
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