Technical Support Engineer
July 4, 2023
Description
• Provide enterprise-level assistance to our customers • Diagnose and troubleshoot software and hardware problems • Help customers install applications and programs • Resolve network issues and configure operating systems • Use remote desktop connections to provide immediate support • Handle email and chat applications for quick answers • Contact clients via phone for complex problems and provide technical manuals • Ensure timely and accurate solutions to technical problems
Requirements
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg. Zendesk) • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • BS degree in Information Technology, Computer Science or relevant field • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
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