Huzzle 💚
Huzzle is an early careers platform connecting students, societies, and employers. Starting out as a CRM for pre-professional student societies, Huzzle has evolved into the university career companion used by over 100,000 talents in the UK.
Graduate Recruitment • Talent Acquisition • Career Exploration • Early Careers • Career Management
51 - 200 employees
🔥 Funding within the last year
💰 Pre Seed Round on 2024-04
Customer Success Manager
March 28
Huzzle 💚
Huzzle is an early careers platform connecting students, societies, and employers. Starting out as a CRM for pre-professional student societies, Huzzle has evolved into the university career companion used by over 100,000 talents in the UK.
Graduate Recruitment • Talent Acquisition • Career Exploration • Early Careers • Career Management
51 - 200 employees
🔥 Funding within the last year
💰 Pre Seed Round on 2024-04
📋 Description
• Join Huzzle’s Talent Pool as a Customer Success Manager (CSM)! 💚 • At Huzzle, we connect Customer Success Managers (CSMs) from Associate to Senior levels with leading companies across the UK, US, Europe, and Australia. • Our clients trust us to find the best talent. • We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. • Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house to work full-time as a valued member of their team. • Who This Is For: • You're looking to work with top-tier clients and secure long-term, stable opportunities. • Advance your career with exclusive roles and ongoing professional development and support. • Be valued and respected for your skills and contributions in a supportive work environment. • Earn a competitive salary with performance-based bonuses or commissions. • Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. • And if you're tired of job-hopping and want a stable, long-term position. • Frustrated by a lack of support or training. • Looking for meaningful work where contributions are recognised. • Eager to work full-time for a reputable company that values your expertise. • Your Role as a Customer Success Manager: • Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. • Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. • Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. • Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. • Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. • Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. • Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. • Our Hiring Process: • Submit Your Application • Screening Video Interview (15 min max) • Final Face-to-Face Interview • Successful candidates are admitted to our talent pool, gaining access to exclusive opportunities. • We match you with a client for a final interview. • ⚠️ Disclaimer: Please note that by applying & completing our interview process, you will be added to our talent pool.
🎯 Requirements
• Experience: 1+ years in Customer Success, Account Management, or Client Support roles. • Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. • Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. • Fluent in English: Strong verbal and written communication skills. • Remote-Ready: A reliable laptop and stable internet connection are required.
🏖️ Benefits
💰 Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. 🌎 Work from Anywhere: Enjoy the flexibility of remote work. 🚀 Exclusive Access: Connect with top-tier employers globally. 🤝 Network & Learn: Be part of a community of sales proffessionals, sharing insights and opportunities.
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