Principal Consultant - ITIL, ITSM Network Security Operating Model Design

2 days ago

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Enterprise IT Consulting • Public Cloud Infrastructure • Enterprise Networks • Hybrid IT Architecture • IT Security

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

Description

• Implement IT service management maturity practices with network security team • Deliver a roadmap and other deliverables for enhanced network security team operating model • Collaborate to develop, align and enhance operational framework, including standards, roles, and responsibilities • Analyze and evaluate current operating model and develop target state documentation • Identify strategies defining mission/vision for new model with roles & responsibilities (RACI) • Develop a roadmap including Service Catalog Management, Service Level Management, and continuous improvement processes

Requirements

• 3 – 5 years experience with ITIL v4 and ITSM for end-to-end processes • Hands on experience developing robust enterprise level operationalization frameworks • Hands-on experience applying ITIL framework to IT Security operations • Experience in agile and product-based agile frameworks including DevOps processes • Ability to incorporate industry standards into operationalization framework • Experience developing RACI models • Experience developing Operations Service Menus • Ability to develop cost models aligned to service menus • Ability to develop metrics aligned to SLAs/SLOs and KPIs • Experience designing continuous improvement feedback process controls • Experience automating tasks especially in a demand intake capacity • Ability to align IT security goals with IT and business goals • IT and / or IT Security Process engineering experience • Experience translating business objectives to implementation priorities • Experience with ServiceNow for implementation of ITSM processes for enterprise business functions • ITIL Certification • Excellent analytical skills • Ability to leverage existing documentation • Collaborative team worker – both in person and virtually using MS Teams or similar • Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint • Ability to work as liaison between business and information security / information technology • Flexibility to accommodate working across different time zones • Excellent interpersonal communication skills with strong spoken and written English • Business outcomes mindset • Solid balance of strategic thinking with detail orientation • Self-starter, ability to take initiative • Project management and organizational skills with attention to detail