Senior Customer Success Manager - Remote

August 3

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Hygraph

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Build scalable content experiences with the industry’s 1st GraphQL-native headless CMS

Content Management • CMS • GraphQL • API • Content API

51 - 200

Description

• Serve as primary point of contact and project manager for North American customers. • Build personal relationships with multiple stakeholders per account. • Project manage successful onboardings, advise customers on best practices, and help establish Centres of Excellence. • Develop strong knowledge of the product. • Identify expansion opportunities and coordinate with sales team.

Requirements

• At least 4 years of professional experience in an outward-facing role such as customer success management, technical account management, or technical consulting. • Experience with Headless products is mandatory (CMS, PIM, E-comm, or other tools. Agency background is beneficial.) • Familiarity with current web and mobile technologies in the context of project development. • Experience working with annual or multi-year subscription sales models. • Experience working with solution architects, developers, and/or technical support teams to solve customers’ technical challenges. • Ability to prioritize a large number of competing requests and ability to thrive under pressure. • Excellent English communication skills, both verbal and written. • CMS experience and knowledge (either as a developer or author) are a plus. • Success driving strategy and achieving outcomes for large companies is a big plus (Fortune 500, Global 2000, etc.)