Senior Application Support Consultant

14 hours ago

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Icertis

WebsiteLinkedInAll Job Openings

Enterprise Contract Management • Contract Compliance • Contract Lifecycle Management • Contract Analytics • Contract Management Software

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $75M Convertible Note on 2022-10

Description

• With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). • The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. • Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries. • As a Senior Application Support Consultant at Icertis, you will play a pivotal role in delivering top-tier support to our customers. • Your focus will be on providing Level 2 troubleshooting for customer incidents, enhancing the technical and operational aspects of our customer relationships, and driving increased satisfaction and adoption of the Icertis platform.

Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or a related field. • 5+ years of experience in Application Support or troubleshooting roles. • Strong analytical skills with expertise in SQL, scripting, and stored procedures. • Excellent written and verbal communication skills in English. • Active listening skills to understand customer needs and deliver on technical account management objectives. • Ability to proactively drive issue resolution with a focus on coordination, follow-up, and closure. • Familiarity with Windows Azure and Cloud Computing is a plus. • Knowledge of customer support processes and the ability to adhere to established procedures. • US citizenship is required due to federal contract requirements.

Benefits

• Robust medical (physical & mental vision and dental benefits • Employee assistance program (EAP) • Equity (RSUs) and shared ownership in the company • Generous 401K match • Flexible work environment • Paid maternity and paternity leave • Generous holiday and PTO program • CaaS (coaching as a service) • Annual personal development allowance • 7 Days for Humanity – 7 paid volunteer days annually • Global and regional DEIB steering committees, employee resource groups (ERGs) • Global DEIB training programs and guest speakers throughout the year