Customer Success Manager

January 25

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ICEYE

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ICEYE is a global leader in persistent Earth monitoring using synthetic aperture radar (SAR) technology. Based in Southern California, the company provides remote sensing capabilities for government, commercial partners, and the insurance sector. It delivers near real-time insights on natural catastrophes such as floods and wildfires, aiding government agencies and insurers in proactive disaster response. ICEYE's offerings include SAR data, satellite systems, and an API platform that allows customers to task a large constellation of SAR satellites. The company collaborates with entities such as NASA and the National Reconnaissance Office and offers solutions for both the insurance and public sectors.

201 - 500 employees

Founded 2014

🚀 Aerospace

🏛️ Government

💰 $136M Series D on 2022-02

📋 Description

•Customer Success Manager - Government, Australia & New Zealand •Permanent •Preferred location: Australia, East Coast •ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, •Our satellites acquire images of Earth at any time – providing commercial and government partners with unmatched persistent monitoring capabilities. •Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!! •Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. •ICEYE actively support Continuous Professional Development. •We are seeking a Customer Success Manager to join ICEYE’s global Solutions organisation.

🎯 Requirements

•5+ years of experience in a customer-facing role such as customer solutions/success, consultancy and/or project management. •2+ years of experience with the public sector preferably with exposure to high-tech solutions. •Comprehensive expertise in scaling solutions in the public sector (from an operational and transformational perspective) - e.g., as part of business change projects. •Knowledge of industry trends and best practices, with the ability to recommend improvements to existing processes. •Passionate about the potential to drive innovation and transformation using unique new sources of data - Good understanding of geospatial products, in particular NatCat related. •Strong problem-solving skills, with the ability to identify issues and develop effective solutions. •Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. •Self-motivated, proactive work style, with a challenger mindset. •Energised by a “test and learn”, highly dynamic environment. •Knowledge and expertise in satellite based Earth Observation data.

🏖️ Benefits

•A job that matters in a dynamic Earth Observation environment with a scale-up approach •An independent role with a supportive and diverse work environment •Time for self-development, research, training, conferences, or certification schemes •Base salary range for this position is contingent on your experience level, and will be negotiated individually.