Business Systems Analyst

September 15

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ICF

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Aviation • Climate • Cybersecurity • Digital and Marketing • Education

5001 - 10000

💰 Grant on 2023-02

Description

• As a Digital Delivery Business Systems Analyst (BSA) at ICF, you will apply your analytical and critical thinking skills to help solve client challenges. • You will own and drive the work for your projects, you will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. • This role requires strong analytical and documentation skills in a digital development environment, and the ability to properly prioritize, own and drive the work, multi-task, and work collaboratively in an Agile environment. • Support all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of citizen facing systems. • Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis. • Document requirements using a variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides. • Manage requirements traceability information and track requirements status throughout the project. • Communicate (both verbal and written) with business units and/or the client, that rely on that information to define system requirements or organizational processes. • Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items and drive user feedback. • Document user experience (UX) design discussions, write requirements in Confluence, and decompose requirements into user stories in Jira. • Perform various types of testing, define test scenarios and test cases, execute tests, and document test results. • Collaborate with subject matter experts, designers, and user experience researchers in an Agile environment. • Suggest areas for improvement in internal processes along with possible solutions. • Work with the Scrum Master and serve as backup as needed.

Requirements

• Bachelor's degree • 2+ years of experience in gathering, refining, and prioritizing requirements for digital products. • 2+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology. • Must be able to obtain a Federal Public Trust clearance. • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.). • Experience in the development of technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation. • Strong analytical skills, especially business process analysis and diagraming using tools like Microsoft Visio. • Proficiency with JIRA and Confluence or similar for Agile process support. • Experience with testing software, tracking issues, and working with developers to ensure that requirements are being met. • Federal contracting experience. • Excellent organization, communication skills, and attention to detail. • Ability to follow-through, including the flexibility to perform in an ever-changing work environment. • Ability to juggle multiple projects in a fast-paced environment and meet deadlines. • Experience working with Drupal-based websites. • Scrum Master/Agile certification or training. • RFP/RFQ experience.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. • All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations. • Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.