Enrollment Integrations Analyst

July 9

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Ideon

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Provider Network Data • Formularies • Health Plan Design and Rate Data • Healthcare Provider Data Management • Enrollment

51 - 200

Description

• Own the setup, configuration, building, and testing of new groups and renewals for all integrations built for existing platforms and carriers. • Actively manage enrollment configuration tasks, ensuring accurate and timely completion of all assigned tasks. • Regularly follow-up and communicate with carriers and platforms to ensure timely delivery of customer groups. • Deliver quality work within defined service levels that will exceed the customer expectations. • Meet with carriers and manage relationships, owning issue resolution to drive timely build and maintenance of integrations. • Quickly address system generated errors which relate to configurations under your purview. • Communicate technical concepts in a clear and concise manner, which will ensure carriers and platforms understand requirements and can deliver responses quickly. • Use Ideon’s proprietary toolset to manage your work and deliver high-quality results for our customers. • Being an active member of a high performing team, that is focusing on delivering solutions to our customer. • Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx). • Ability to perform root cause analysis and deliver accurate resolution in a timely manner.

Requirements

• High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes. • A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment. • Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally. • Enjoy working with and delighting customers. • A desire to develop yourtechnical skills with the latest technologies. • Analytical skills with keen attention to detail. • Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms.

Benefits

• Actively manage enrollment configuration tasks, ensuring accurate and timely completion of all assigned tasks. • Regularly follow-up and communicate with carriers and platforms to ensure timely delivery of customer groups. • Deliver quality work within defined service levels that will exceed the customer expectations. • Leverage metrics to monitor and adjust performance to ensure you are working at an optimal level. • Meet with carriers and manage relationships, owning issue resolution to drive timely build and maintenance of integrations. • Quickly address system generated errors which relate to configurations under your purview. • Communicate technical concepts in a clear and concise manner, which will ensure carriers and platforms understand requirements and can deliver responses quickly. • Use Ideon’s proprietary toolset to manage your work and deliver high-quality results for our customers. • Being an active member of a high performing team, that is focusing on delivering solutions to our customer. • Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx). • Ability to perform root cause analysis and deliver accurate resolution in a timely manner.