Oracle B2C Service Technical Consultant

November 12

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Ideqa

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CX Consulting • Oracle Service Cloud • Customer Journey Mapping • Oracle RightNow

11 - 50 employees

🌐 Web 3

Description

• Ideqa India is looking for an Oracle B2C Service Technical Consultant, with relevant experience, to assist in functional specifications, technical design, implementation and support of Oracle B2C Service Solutions. • Responsible for the functional specification, technical design, implementation, and support of B2C Service Solutions. • Configure and extend the Oracle B2C Service application utilising custom objects, custom fields, Add-ins, and Oracle B2C Service APIs. • Implement, update, edit and/or change existing framework and Oracle B2C Service Add-ins/Extensions. • Develop new and maintain existing integrations of Oracle B2C Service with third-party applications and systems. • Develop Extensions using Oracle B2C Service BUI framework. • Prepare clear and concise reports, dashboards, and data extracts. • Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities.

Requirements

• You have a degree in Computer Science, Information Systems, Engineering, Business Administration, Accounting, or related • You have current Certifications relating to Oracle B2C Service • You have at least 3 years of professional experience since graduating • You have experience in at least three full-cycle implementation of Oracle B2C Service • Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL • Integration leveraging SOAP/REST APIs in the context of Oracle B2C Service; also using Connect PHP API, File Manager, Process Designer. • Experienced in upgrading Customer Portal to PHP 8.3 • You have good oral and written communication skills • You are accountable, have initiative, and are able to take ownership • You have good analytical and problem-solving skills • You have strong time-management skills and are able to work in a fast-paced environment • Experience with OIA and OIC is helpful but not essential • Other Oracle Applications knowledge helpful but not essential

Benefits

• We offer you a range of things, on top of a competitive package that, collectively, makes for a more valuable and meaningful experience. • We love CX • At Ideqa, we’re passionate about everything CX. • We are all client-facing • We don’t have account managers – all our roles are customer facing. • Self-development is part of the gig • Everyone has personal goals and we can help you get there. • Variety is the spice of life! • We guarantee that your ‘everyday’ at Ideqa will be interesting, varied, challenging and fun! • Fun, fun fun! • While our close-knit team may be small, it’s still mighty and full of talented, good-hearted people. • Environmentally-conscious • We’re very conscious of the environment and the impact of our footprint. • Career elevation • We offer lots of mentoring opportunities as well as full Oracle CX training & certification through the Oracle University. • Equal opportunity • We pride ourselves on being an equal opportunity employer and fully respect the individuality of all applicants.