IGEL Technology
Thin Client Software and Hardware • Solutions and Engineering • Endpoint Management • Secure and Scalable Solutions • VDI
Senior Technical Relationship Manager
December 7
IGEL Technology
Thin Client Software and Hardware • Solutions and Engineering • Endpoint Management • Secure and Scalable Solutions • VDI
Description
• Develop a strong, positive strategic relationship with the customer • Provide knowledge transfer of IGEL products and functionality • Assist with the escalation of support incidents through resolution • Assist in the escalation of support queries to the relevant channels • Ratify customer projects and provide guidance around further projects / upgrades • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. • Advise the customer on technical best-practices as their IGEL trusted adviser • Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities
Requirements
• Minimum 5 years of experience directly supporting enterprise-level customers in a TRM capacity • 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry • Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services • Familiarity with a scripting language a plus (PowerShell, bash, python) • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, MySQL) • Good interpersonal and communication skills • Ability to work independently, under pressure and multi tasking • Be willing to pitch in and be part of the team in all aspects of company life • Fluent Mandarin is a requirement, as is excellent written and spoken English
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