Fraud and Risk Senior Manager

5 days ago

Apply Now

Receive Emails with Similar Jobs

Ignition

WebsiteLinkedInAll Job Openings

Ignition is a platform designed to streamline the business workflows for professional services, accounting, tax, agencies, consultants, and financial service providers. It offers online proposal management, invoicing, client billing, contracts, and engagement letters to help businesses grow revenue, eliminate accounts receivable, automate workflows, manage scope creep, and manage client agreements. Ignition is used by over 7,500 businesses to automate their billing and payment collection processes, thus improving cash flow and efficiency. It integrates with accounting, practice management, and project management tools to enhance business operations. Ignition is particularly beneficial for solopreneurs and small businesses.

Enabling 'the modern practice'​ • Accounting • Automation • Communication • Engagement Letters

51 - 200 employees

🤝 B2B

💸 Finance

☁️ SaaS

💰 $50M Series C on 2021-11

📋 Description

• We are looking for a Fraud & Risk Senior Manager to drive the transformation of our Fraud & Risk function with a forward-thinking end to end fraud strategy that balances risk management and business growth. • In this role, you will lead a team dedicated to oversee merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk. • Develop and implement a fraud prevention framework that balances risk reduction with business growth, using tools to enhance accuracy, reduce manual work, and scale risk management. • Lead a geographically dispersed team, working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience. • Monitor and assess risks associated with merchants, including fraud, KYC compliance, chargebacks/disputes and financial viability to reduce exposure from merchant failures and fraudulent sign ups, while championing a seamless and trustworthy experience for legitimate customers. • Establish and refine processes to ensure robust due diligence during merchant onboarding, reducing the risk of fraudulent activity from the outset, balancing automation vs manual in a risk environment. • Oversee fraud detection across payment flows, ensuring timely resolutions, minimizing financial loss, and staying ahead of emerging threats. • Lead fraud investigations, manage escalations, and drive corrective actions to prevent recurrence, acting as the senior point of escalation for high-risk incidents. • Secure leadership buy-in for adequate resourcing of fraud and risk initiatives, leveraging data-driven insights to strengthen fraud controls, identify emerging risks, and establish KPIs for fraud losses and chargebacks, with regular reporting to leadership.

🎯 Requirements

• 5+ years of experience with proven leadership in fraud prevention, risk management, or payments security within a fast-paced, growth oriented fintech environment • Experience in vertical SaaS payments and businesses that process payments on behalf of customers for their end clients, ideally with Stripe • Deep expertise in embedded payments, merchant acquiring, and transaction fraud. • Expertise in regulatory requirements, including PCI-DSS, KYC, and chargeback management. • Hands-on experience with fraud detection tools, risk assessment platforms, Merchant risk management tools • Strong leadership, communication, problem-solving, and stakeholder management skills, with the ability to negotiate and secure the necessary time, resources, and prioritization for critical risk initiatives. • Deep expertise in chargebacks, disputes, and transaction monitoring, with a track record of reducing fraud losses and optimizing dispute resolution processes. • Strong understanding of KYC, with experience implementing scalable frameworks. • A data-driven mindset, with experience leveraging automation to enhance fraud detection and risk management. • Experience handling high-pressure escalations and crisis scenarios, making sound decisions that protect the business in real time.

🏖️ Benefits

• Employee stock options from day one • 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones • Additional paid day off to celebrate your birthday, along with volunteering leave • Health, dental, and vision benefits starting immediately • Annual education allowance reimbursement to support your professional development • Employee recognition program • Quarterly wellness allowance to invest in your personal wellness • Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform • Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home • Personal tax return assistance (since we're in the accounting business!) • Paid parental leave