Customer Care Associate
June 12
🇬🇧 United Kingdom – Remote
💵 £30k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Description
• Customer care is one of the most important aspects of our business • Your role will be an integral part of our successful team • You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent • This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise • There will be a two week training period in London, for which you must be able to attend • Travel and accommodation will be provided
Requirements
• Two year's minimum previous customer care experience • Excellent attention to detail • Well-organised and punctual • A reliable and supportive team player • Multitasking and Time Management • Honesty and professionalism in everything you do • Working hard and weekends when required • Comfortable handling with 50+ calls on a daily basis • Troubleshooting issues that may arise • Handling customer complaints and providing appropriate solutions • Ability to think on your feet and use your own initiative • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
• £20 monthly health and fitness subsidy • Opportunity for profit related bonus • Company pension • Paid accommodation for two weeks training in London • Subsidised laundry and dry cleaning • Opportunity for progression • Great working environment • Fully remote position • Work every second weekend
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