ihateironing
ihateironing is a leading provider of dry cleaning and laundry services in the UK and New York. They offer a convenient and hassle-free service with collection and delivery options, allowing customers to have their laundry professionally washed, ironed, altered, or repaired. Established in 2014, ihateironing partners with the best local dry cleaners to ensure top quality service. With flexible scheduling, 24-hour service turnaround, and a focus on customer satisfaction, ihateironing aims to simplify laundry needs for busy professionals and families.
Shirt Cleaning • Dry Cleaning • Laundry • Ironing • Shoe Repair
Customer Care Associate
January 25
🇬🇧 United Kingdom – Remote
💵 £30k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
ihateironing
ihateironing is a leading provider of dry cleaning and laundry services in the UK and New York. They offer a convenient and hassle-free service with collection and delivery options, allowing customers to have their laundry professionally washed, ironed, altered, or repaired. Established in 2014, ihateironing partners with the best local dry cleaners to ensure top quality service. With flexible scheduling, 24-hour service turnaround, and a focus on customer satisfaction, ihateironing aims to simplify laundry needs for busy professionals and families.
Shirt Cleaning • Dry Cleaning • Laundry • Ironing • Shoe Repair
📋 Description
•Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career. •About ihateironing: •We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day. •Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise. •There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
🎯 Requirements
•Two year's minimum previous customer care experience •Excellent attention to detail •Well-organised and punctual •A reliable and supportive team player •Multitasking and time management •Honesty and professionalism in everything you do •Working hard and weekends when required •Comfortable handling with 50+ calls on a daily basis •Addressing any issues that may occur •Handling customer complaints and providing appropriate solutions •Ability to think on your feet and use your own initiative •Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
🏖️ Benefits
•£30,000 salary •£20.00 monthly health and fitness subsidy •Opportunity for profit-related bonus •Company pension •Paid accommodation for two weeks of training in London •Subsidised laundry and dry cleaning •Opportunity for progression •Great working environment •Fully remote position •Work every second weekend
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