Part Time Customer Care Associate
November 12
🇬🇧 United Kingdom – Remote
💵 £30k / year
⏱ Part Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Description
• Join our award-winning company's Customer Care department with great opportunities for growth in your career. • We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. • We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day. • Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. • You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. • There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Requirements
• Two year's minimum previous customer care experience • Excellent attention to detail • Well organised and punctual • A team player • Honesty and professionalism in everything you do • Putting in diligent effort • Dealing with 50+ calls on a daily basis • Troubleshooting issues that may arise • Handling customer complaints and providing appropriate solutions • Ability to think on your feet and use your own initiative • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
• Competitive salary - £30,000 pro rata • Fully remote role • 20 hours per week • 9 hours on Saturday, along with two shifts of 5.5 hours each on weekdays. • £20 monthly health and fitness subsidy • Company pension • Paid accommodation for 2 weeks training in London • Subsidised laundry and dry cleaning • Opportunity for progression • Great working environment
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