Customer Support Analyst - L1
December 21
Description
•Actively cultivate relationships with our customers •Proactively inform clients of any issues or potential problems •Supporting our clients day-to-day •Work in accordance with our SLA’s to meet our clients’ needs •Support and follow the illion processes to delivery good client service •Contribute and collaborate in a security-first environment, prioritising data privacy in all interactions and processes •Promote and implement best practice service management across the support team and other business units •Contribute ideas to support continuous improvement •Role requires shift work; being able to work shifts between 07:30-19:30 Monday to Friday; and on-call roster on weekends and public holidays
Requirements
•Experience in sales, support, or operations within business services or a related industry •Basic knowledge or understanding of SQL and coding •Knowledge of credit risk, cash flow, DSO, and debtor management •Familiarity with database concepts, Microsoft Office, and JIRA •Ability to analyse and diagnose issue •Great troubleshooting skills •Strong communication, problem-solving, and interpersonal skills •Attention to detail, process improvement, and teamwork •Self-motivation and a commitment to quality and customer service
Benefits
•Flexibility and Remote Working Options •Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave •Paid Parental Leave •Novated Leasing and Corporate Discounts (ie. Health Insurance) •Education Assistance and dedicated time for professional development as part of your role •Free Employee Assistance Program
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