Imagenet LLC
Medical Claims Processing • Claims Adjudication • Medical Coding • Call Centers • Claims Auditing
Healthcare Customer Advocate
6 days ago
Imagenet LLC
Medical Claims Processing • Claims Adjudication • Medical Coding • Call Centers • Claims Auditing
Description
• Play a vital part in providing exceptional support to our members • Ensure positive healthcare experience for our members • Manage email correspondence • Efficiently input and update member demographics and plans • Verify member identification and process requests to edit contact information • Escalate unresolved complex matters to specialized teams • Maintain meticulous documentation within member databases.
Requirements
• A passion for customer service, taking pride in exceeding expectations and delivering exceptional experiences. • Excellent teamwork skills, fostering a collaborative environment and supporting colleagues. • Adaptability to change, seamlessly handling diverse scenarios and adjusting to evolving client needs. • Excellent communication skills, both verbal and written, effectively expressing oneself in English • Excellent soft skills, empathy, and de-escalation techniques to manage challenging situations • Strong computer skills and ability to learn proprietary systems. • Experience in an office-based/ healthcare administration is a plus • Must have reliable internet and technology for remote work.
Benefits
• Genuine work/life balance - a predictable schedule • Paid training period • Medical, Dental, Life, Vision, HSA, 401K • PTO
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