Senior Technical Content Writer

March 6

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Immersive Labs

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Immersive Labs is a leading provider of cybersecurity training platforms that empower teams across organizations to effectively detect, respond to, and neutralize cyber threats. The company offers a dynamic array of tools including gamified learning environments, comprehensive hands-on labs, application security training, and crisis simulation exercises. Their innovative platform prepares individuals and teams through realistic simulations and scenario-based exercises, enhancing decision-making and improving overall cyber resilience. Trusted by top companies, Immersive Labs continuously proves capabilities aligned to security frameworks, working to reduce vulnerabilities and cybersecurity costs while promoting secure practices across software and cloud environments.

Cyber Labs • Develop Skills • Ethical Hacking • Coding • Application Security

201 - 500 employees

Founded 2017

🔒 Cybersecurity

📚 Education

☁️ SaaS

💰 $66M Series C on 2022-10

📋 Description

• We’re looking for a Senior Technical Content Writer, who will play a key role in ensuring our users, customers, and internal teams have clear, concise, and accessible documentation. • You will own and maintain our Help Center, create and update technical documentation, and collaborate with subject matter experts (SMEs) to publish thought leadership and technical content for our customer community, including blogs, whitepapers and user stories. • Your work will drive product adoption, increase community engagement, provide access to information that reduces friction for users, and contribute to the company’s overall content strategy.

🎯 Requirements

• 3–6 years of experience in technical writing, documentation, or related content creation roles. • Strong ability to explain complex technical concepts to both technical and non-technical audiences. • Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms). • Experience building and managing multiple content calendars. • Experience researching industry trends and competitor activities to identify content gaps and opportunities. • Excellent writing, editing, and proofreading skills, with a keen eye for detail. • Ability to work cross-functionally with engineering, product, support, and marketing teams.

🏖️ Benefits

• Prosper in our success with share options, and rewards for doing great work and living our values • Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support • Save for the future with a 401K match of up to 5% – effective immediately • 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off. • Flexible and remote working, so you can work when and where you work best • Career and learning development through the platform and our Learn Anything fund • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station • Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)