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Principal Product Manager
July 4
Description
• Work with our CPO, Product Leads, Designers, Engineering leaders, and Operations leaders to define the Automation product roadmap, including customer payment and account management experiences, customer support, transaction fraud, disputes, and collections • Create the overall product strategy, including build vs buy decisions on technology, and lead implementation • Lead the creation of world-class end customer experiences across all interaction channels: web, mobile app, phone, chat, etc. • Define the process to ensure how customer experience gets prioritized, planned, and executed by our engineering, design, and product teams • Influence other product teams with insights from customer support and collections operations, to continually improve customer experience and financial performance ‘upstream’ • Work closely with Growth and Partner Integration teams to build seamless connections with Partner customer servicing, helping Imprint set an industry-leading standard for co-branded credit card programs
Requirements
• Exceptionally high bar for what great looks like; unwilling to accept anything less • 5+ years of experience, in high performance product teams • Experience collaborating with operations teams, product designers, other product managers, and engineering teams • Consumer product experience, ideally in financial services/fintech • A vision for the future, but a low ego about it • Experience working in scaling environments • High aptitude for using data and analytical tools • High technical aptitude, including curiosity about state of the art in ML/AI
Benefits
• Competitive compensation and equity packages • Leading configured work computers of your choice • Flexible paid time off • Fully covered, high-quality healthcare including fully covered dependent coverage • Additional health coverage includes access to One Medical and option to enroll in an FSA • 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents • An understanding that successful remote work requires flexibility and an appreciation for asynchronous work • Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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