PS Implementation Consultant

3 days ago

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Incognito Software Systems

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Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.

device provisioning • ip address management • service activation • network intelligence • IoT Device Management

201 - 500 employees

Founded 1992

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

📋 Description

• Join a global leader creating software for broadband service providers • Participate in all phases of customer implementations • Provide post-sales services for software implementation, scripting, upgrades and migrations • Work closely with customer and project team to ensure all deliverables are executed successfully • Rapidly generate customer trust and confidence • Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases • Provide customer-facing technical documentation, including Acceptance Test Plans • Write high quality scripts as required for the solution delivery • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project • Deliver onsite and/or remote product training workshops and consultation to customers • Conduct knowledge transfer to handoff project to technical support • Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support • Develop best practices for the services’ team

🎯 Requirements

• Bachelor’s degree, in computer science, computer engineering or related technical discipline -- or an equivalent combination of education and experience • 3 to 5 years' experience in a customer-facing role, implementing complex software solutions • Excellent communication, facilitation, and organization skills • A strong desire to learn, experience new challenges and grow into positions of increasing responsibility • Demonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge and experience, persuasion and influencing skills • Possess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve vision • Strong ability to work independently within virtual teams, across multiple time zones • Positive attitude and strong work ethic • Ability to manage customer expectations • Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges • Strong VM, Unix/Linux, and Unix shell scripting skills • Experience developing with JavaScript, Python, Perl • Experience working with SQL and knowledge of relational data models • Knowledge of Security architectures and firewalls • Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.) • Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc) • Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure) • Experience working with BSS/OSS must • Understanding of complex deployment architectures and ability to design scalable and HA systems • Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas • Ability to travel internationally up to 15% of the time • Excellent command, highly proficient in spoken and written English • Database deployment and administration skills, specifically with Oracle, MySQL and/or MongoDB (Nice to Have) • Experience working with Ansible and YAML (Nice to Have) • Telecoms or Cable Operator experience and exposure (Nice to Have) • Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc. (Nice to Have) • Experience working with REST APIs, SOAP APIs and software integrations (Nice to Have) • Knowledge of load balancing, HTTP Server setup using NGINX, HAProxy (Nice to Have) • Exposure to technologies, products OpenLDAP, ElasticSearch, Kibana, Kafka, Postman (Nice to Have) • Prior experience with containerised solutions using Kubernetes, Dockers (Nice to Have) • Professional Working Proficiency in spoken and written Spanish (Nice to Have)