Technical Project Manager

2 days ago

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Incognito Software Systems

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Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.

device provisioning • ip address management • service activation • network intelligence • IoT Device Management

201 - 500 employees

Founded 1992

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

📋 Description

• Define best practices, project scope, goals and deliverables that support both customer and vendor goals in collaboration with senior management and stakeholders. • Manage a Team of Professional Services Consultants: Onboarding, hiring, objectives, evaluations, and skillset development • Collaborate with Engineering on Product side deliverables, coordinate events and tasks between vendors and customers • Estimate the resources and participants needed to achieve project goals and develop full-scale project plans and associated communications documents. • Effectively communicate project expectations to customers, team members and stakeholders in a timely and clear fashion. • Track project progress and manage the client issue escalation path • Liaise with all project stakeholders on an ongoing basis. • Determine and assess need for additional staff and/or consultants required for successful completion during the project cycle, through negotiation with senior management. • Delegate tasks and responsibilities to appropriate personnel across multiple departments. • Identify and resolve issues and conflicts within the project team. • Plan and schedule project timelines and milestones using appropriate tools. • Develop and deliver progress reports, proposals, requirements documentation, and presentations. • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans. • Define project success criteria and disseminate them to involved parties throughout the project life cycle. • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. • Build, develop, and grow any business relationships vital to the success of the project. • Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements. • Maintain project information in Cloud Coach and other related PS tools • Travel to various offices and customer locations required (estimated 15% travel)

🎯 Requirements

• University degree in a related field (e.g. Computer Software, Project Management, Electronic Engineering). • Experience with ISP or Telecoms companies • 2 to 3 years direct work experience in a project management capacity, including all aspects of process development and execution. • Strong familiarity with project management software. • Demonstrated experience in personnel management. • Work experience within Professional Services department/Organization • Knowledge of telecommunications domain and standards, having work experience in TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, DNS, VoIP, BSS/OSS • Prior experience of delivering projects for Cloud (AWS, GCP, Microsoft Azure) deployed solutions, BSS/OSS must • Experience in managing Global projects across multiple time zones • Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas • Experience in managing Agile projects • English language advanced skills • Spanish language advanced skills • The following skills would be an asset: Certification in project management. • Portuguese language advanced skills