Increasingly
Increasingly is a company that specializes in AI-driven product bundling tools to enhance cross-selling and upselling strategies for eCommerce businesses. By utilizing advanced technologies such as neural networks, natural language processing, and computer vision, Increasingly provides powerful product recommendations, dynamic bundling, and optimized shopping experiences designed to boost average order value and drive incremental revenue for merchants. Their platform is tailored to improve customer experiences both online and in physical stores, with a proven track record of enhancing sales and average order values for clients like Samsung and bareMinerals. Acquired by Searchspring, Increasingly continues to innovate in the eCommerce space by offering seamless integration and significant results in boosting revenue and customer satisfaction.
Ecommerce • AI • Machine Learning
Front-end Engineer
Yesterday
Increasingly
Increasingly is a company that specializes in AI-driven product bundling tools to enhance cross-selling and upselling strategies for eCommerce businesses. By utilizing advanced technologies such as neural networks, natural language processing, and computer vision, Increasingly provides powerful product recommendations, dynamic bundling, and optimized shopping experiences designed to boost average order value and drive incremental revenue for merchants. Their platform is tailored to improve customer experiences both online and in physical stores, with a proven track record of enhancing sales and average order values for clients like Samsung and bareMinerals. Acquired by Searchspring, Increasingly continues to innovate in the eCommerce space by offering seamless integration and significant results in boosting revenue and customer satisfaction.
Ecommerce • AI • Machine Learning
📋 Description
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Respond to customer inquiries and assist in troubleshooting and resolving challenges • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Document knowledge in the form of knowledge base tech notes and articles • Follow the SLA for issues with respect to the severity
🎯 Requirements
• 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services • Must possess knowledge of JavaScript, HTML, CSS, REST API, JSON • In-depth knowledge in the product that the technician is supporting. • Strong problem-solving skills • Excellent client-facing skills • Excellent written and verbal communication skills • Comfortable working in and assisting others through company help desk software, such as Zendesk or other case management software
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