Customer Experience Specialist - Collections - Digital

4 days ago

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Logo of InDebted

InDebted

InDebted is a company that aims to revolutionize the world of consumer debt management by providing AI-powered solutions for organizations. They offer a digital-first approach to debt collection, enabling organizations to manage consumer debt more effectively and with enhanced customer experiences. Their platform, Collect, uses compliance and intelligent conversational AI to engage customers and optimize collections strategies. InDebted operates globally in countries including the United Kingdom, United States, Canada, Australia, and New Zealand, offering multi-lingual and scalable solutions. They focus on improving collections strategy and customer satisfaction, making debt resolution simple and painless for consumers.

Debt Collection β€’ Technology β€’ Machine Learning β€’ Software β€’ Predictive Analytics

201 - 500 employees

Founded 2016

πŸ’³ Fintech

πŸ€– Artificial Intelligence

🀝 B2B

πŸ’° Venture Round on 2022-07

πŸ“‹ Description

β€’ InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. β€’ Engage with customers via digital channels (email, SMS, live chat) to address inquiries and negotiate payment solutions. β€’ Balance collections performance with delivering exceptional customer experiences while ensuring compliance with internal processes. β€’ Thrive in a fast-paced environment and innovate to help change the world of debt recovery.

🎯 Requirements

β€’ Demonstrated experience in collections, with the ability to negotiate and manage sensitive financial situations tactfully. β€’ Strong self-motivation and resourcefulness, with excellent problem-solving and critical-thinking skills. β€’ Proven ability to manage multiple customer interactions simultaneously across digital channels. β€’ High proficiency with web-based tools and systems for customer interaction and documentation. β€’ Reliability and adaptability to meet dynamic business needs.

πŸ–οΈ Benefits

β€’ Our benefits packages vary depending on region and role requirements. β€’ Our talent acquisition team will be able to share more during the recruitment process.

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