Enterprise Customer Success Manager

September 10

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Indico Data

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Machine Learning • Intelligent Process Automation • Artificial Intelligence • Intelligent Automation • Unstructured Data

51 - 200

💰 $22M Series B on 2020-12

Description

• Indico Data automates critical workflows for enterprises in document-intensive industries. • The Customer Success Manager maintains and grows existing business within the Indico Customer portfolio. • The role involves bridging the gap between customers and Indico, promoting platform adoption.

Requirements

• 5+ years managing a portfolio of enterprise-grade customers, with a proven track record of driving quantifiable value and scalability outcomes in the SaaS or AI/ML space. • Curious, self-directed, and lifelong learner with passion for staying ahead of industry trends and continuously upskilling. • Technical proficiency with experience independently upskilling on complex products to the level of delivering user-based demonstrations/troubleshooting. • Proven ability to communicate at the executive level with exceptional written and oral skills. • Deep desire to build strong, lasting relationships with customers. • Demonstrated pattern of success in executing complex projects including managing stakeholder, scope, and timeline to meet high-quality outcomes.