InfluxData
InfluxData is a company that specializes in managing time series data, providing platforms such as InfluxDB for real-time analytics and data monitoring. Their products, like InfluxDB Cloud and InfluxDB Clustered, are designed to manage high-volume, high-velocity data efficiently for various use cases, including IoT analytics, machine learning, and predictive maintenance. With over 300 integrations and open-source offerings, InfluxData supports a broad range of industries including energy, manufacturing, telecommunications, and aerospace, aiming to modernize operations with precise and real-time data insights.
Database • IoT • Monitoring • InfluxDB • Telegraf
Technical Support Engineer
December 19, 2024
Apache
AWS
Azure
Cloud
Google Cloud Platform
Haskell
Kafka
Kubernetes
Numpy
Open Source
Python
Rust
SQL
WordPress
Go
InfluxData
InfluxData is a company that specializes in managing time series data, providing platforms such as InfluxDB for real-time analytics and data monitoring. Their products, like InfluxDB Cloud and InfluxDB Clustered, are designed to manage high-volume, high-velocity data efficiently for various use cases, including IoT analytics, machine learning, and predictive maintenance. With over 300 integrations and open-source offerings, InfluxData supports a broad range of industries including energy, manufacturing, telecommunications, and aerospace, aiming to modernize operations with precise and real-time data insights.
Database • IoT • Monitoring • InfluxDB • Telegraf
📋 Description
• InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. • As a Technical Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere. • You'll be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users. • Our customers come from many fields, including industrial automation, high frequency trading, consumer retail, online gaming, and energy management.
🎯 Requirements
• Experience in a customer-facing position as a front-line engineer/technical support engineer • Excellent written and verbal English communication skills • Empathy for people facing technical challenges • 5+ years of technical work experience: technical support, development, engineering, etc. • Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIs • Knowledge of Networking and HTTP(S) • Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab, Haskell • Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments. • Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent) • Advanced data manipulation skillset in Parquet, JSON, and CSV formats • Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.) • Git or other version control systems experience
🏖️ Benefits
• Medical/dental/vision insurance with 100% coverage for employees and dependents • Company contribution to your FSA • Flexible Time Off - take the time you need • Life Insurance, short and long term disability insurance • 401(k) • Wellness programs • Annual professional development budget • Financial planning and legal advice
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