Customer Success Engineer - German

February 14

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Infotree Global Solutions

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Contract Staffing • Permanent Placement • Independent Contractor Solutions • Statement Of Work • Global Employer of Record

1001 - 5000

Description

• As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. • This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations. • You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. • You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.

Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. • Understanding SASE architecture and value proposition • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) • Knowledge of Linux (including BASH and Python scripting) • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions • Strong consulting and project management skills • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization • Ability to multi-task and work in a fast-paced environment • Availability to provide after-hours deliverables on a scheduled / non-scheduled basis • Fluent knowledge of German

Benefits

• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement