Infotree Global Solutions
Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.
Contract Staffing • Permanent Placement • Independent Contractor Solutions • Statement Of Work • Global Employer of Record
Junior Helpdesk Support - L1
March 19
Infotree Global Solutions
Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.
Contract Staffing • Permanent Placement • Independent Contractor Solutions • Statement Of Work • Global Employer of Record
📋 Description
• Provide L1 remote support, managing and resolving user issues efficiently. • Handle user calls, troubleshoot technical problems, and ensure timely resolution. • Follow up with users to confirm issues are fully resolved. • Work with established SOPs and support processes to ensure consistent service delivery. • Troubleshoot and support desktop issues, Active Directory, software installation, Teams, Outlook, VPN, Citrix, network problems, and more. • Collaborate with internal teams to escalate and resolve complex technical challenges. • Work in a shift-based environment, ensuring smooth IT support operations.
🎯 Requirements
• Previous experience in remote L1 IT support. • Strong troubleshooting skills and ability to handle various technical issues. • Ability to communicate and interact effectively with users, ensuring high-quality support. • Familiarity with IT support tools and ticketing systems. • Fluent in Polish and English (both written and spoken). • Proactive attitude with strong problem-solving skills.
🏖️ Benefits
• Fully remote role – work from anywhere in Poland. • 1-year contract (B2B or employment contract available). • Opportunity to work in a global environment with cutting-edge technology. • Develop your IT skills in a collaborative and professional setting.
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