INFUSE
INFUSE is a global leader in B2B demand generation, specializing in providing high-quality leads for sales and marketing efforts. The company utilizes an omnichannel approach to identify, qualify, and produce actionable engagement with a focus on first-party data. INFUSE is known for its high-touch service and ability to optimize demand programs, delivering impressive results for clients looking to enhance their demand strategies and ROI. Based in Boca Raton, FL, INFUSE serves a tech-centric audience while spanning multiple industries through precision targeting and personalized solutions.
B2B Demand Generation • B2B Lead Generation • Content Syndication • Content Marketing • Account-Based Demand Generation
IT Client Support Engineer
3 days ago
INFUSE
INFUSE is a global leader in B2B demand generation, specializing in providing high-quality leads for sales and marketing efforts. The company utilizes an omnichannel approach to identify, qualify, and produce actionable engagement with a focus on first-party data. INFUSE is known for its high-touch service and ability to optimize demand programs, delivering impressive results for clients looking to enhance their demand strategies and ROI. Based in Boca Raton, FL, INFUSE serves a tech-centric audience while spanning multiple industries through precision targeting and personalized solutions.
B2B Demand Generation • B2B Lead Generation • Content Syndication • Content Marketing • Account-Based Demand Generation
📋 Description
• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy. • Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution. • Maintain a high level of user satisfaction by delivering exceptional service and support. • Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery. • Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date. • Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
🎯 Requirements
• Minimum 2-3 years of experience in remote IT support or a similar role. • Proficient in the administration of Windows 10/11 and macOS environments. • Strong experience in managing Microsoft (Office) 365 services and Google Workspace. • Hands-on experience with Entra ID (former Azure Active Directory). • Familiarity with the ITIL framework and a foundational understanding of networking concepts. • Experience with Mobile Device Management (MDM) solutions is a plus. • Knowledge of modern AI tools like ChatGPT is a plus.
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