Community Manager

May 24, 2023

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Ingenia Agency

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Make it Work, Then Make it Better

Digital Marketing • Ios Development • Web Development • Application Development • Social Media

51 - 200

Description

• Contribute to the shielding of the brand reputation in social networks, through strategies of prevention, containment and mitigation of reputational crises. • Communicate messages and stories of the brand on the different social platforms. • Listening and understanding: monitoring the conversation around the brand to detect threats or opportunities. Through listening tools and manually. • Content creation: generation of valuable content for the audiences of your different social networks. • Customer Service: management of doubts, complaints and comments from the community. • Measure everything: obtain and interpret data from social channels to optimize, the process that requires it, effectively.

Requirements

• Bachelor’s degree in Marketing or related. • Age indifferent. • Specific knowledge: - Content creation - Conversation monitoring - Management of social media management, listening and reporting tools, such as Socialbakers, Sysomos, Tweetdeck, Sprout Social, Buffer, etc. - Domain of Facebook, Twitter, Instagram, Youtube and LinkedIn - Crisis management - Generating reports - Customer service - Generation of strategies for the creation and distribution of content - Benchmarking - Definition and monitoring of KPIs • At least 3 years of previous experience working for an agency. • Have managed global accounts • Knowledge of corporate reputation • Self-taught and proactive. • Trends hunter • Advanced English. • Be extraordinary!

Benefits

• Competitive salary • Law benefits:10 days of vacations to the first year fulfilled • IMSS • Additional benefits: - Contigo Membership (Insurance of minor medical expenses) - Personal accident policy. - Funeral assistance. - Dental and visual health assistance. - Emotional wellness. - Benefits & discounts. - Network of medical services and providers with a discount. - Medical network with preferential prices. - Roadside assistance with preferential price, among others. • 3 special permits a year, to go out to any type of procedure that you have to do half day equivalent • Half day off for birthdays • 5 days of additional vacations in case of marriage • 50% scholarship in language courses in the Anglo • Percentage scholarship in the study of graduates or masters with the Tec. de Mty. • Agreement with ticket company for preferential rates for events of entertainment.