Customer Success Manager

October 17

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INGENIOUS.BUILD

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Construction Software • Project Management • AECO • ConstructionTech • ProjectFinancials

51 - 200 employees

☁️ SaaS

💰 $37M Series A on 2023-11

Description

• As a Customer Success Manager at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. • Collaborate with both new and current INGENIOUS BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS BUILD • Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support • Following internal processes to improve Customer's Health, Increase retention, and Risk Mitigation • Conducting periodic business reviews to ensure customers are getting value from INGENIOUS BUILD • Gain a deep understanding of INGENIOUS BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers • Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services • Bridging the gap between sales, product and customer support, collaboratively focusing on building customer loyalty to reduce churn • Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams

Requirements

• 3+ years of experience in a fast paced startup environment in a customer-facing role • Experience working with complex, technical, multi-divisional, multi-geographical customers • Strong leadership, organizational & communication skills • Ability to create structure in ambiguous situations and design effective processes • Passion for technology and for being a part of a fast-growing SaaS company • Aptitude for virtual training sessions with clients • Experience working with cross-functional teams (e.g. Sales, Product, Marketing) • Nice to Have: Practical Knowledge of Construction or Engineering • Experience working with complex, technical, multi-divisional, and multi-geographical customers in the field of construction or engineering is a plus