Ingenium Biometric Laboratories
Ingenium Biometric Laboratories is a company that specializes in building confidence in identity and biometric technology to foster trust in the digital economy. They provide independent testing, research and development, advisory, and training services focused on biometrics, document authentication, and age estimation technologies. Their clients include vendors and regulators of identity technology across various sectors such as financial services, security, and border control.
Technical Support and Software Engineer
February 16
Ingenium Biometric Laboratories
Ingenium Biometric Laboratories is a company that specializes in building confidence in identity and biometric technology to foster trust in the digital economy. They provide independent testing, research and development, advisory, and training services focused on biometrics, document authentication, and age estimation technologies. Their clients include vendors and regulators of identity technology across various sectors such as financial services, security, and border control.
📋 Description
• Provide first-line technical support to existing clients. • Respond to customer emails and support tickets daily. • Troubleshoot technical issues independently. • Consult customers regarding APIs and technical solutions. • Maintain knowledge of all products and services. • Document tutorials and FAQs to improve training materials. • Complete QA testing and provide product feedback. • Collaborate on potential customer issues proactively.
🎯 Requirements
• 2+ years in a similar role. • Technical background with software and applications. • Working knowledge of HTML/CSS. • Experience in building or coding websites is a plus. • Exposure to programming languages such as Python is a bonus. • Experience with written customer support via ticketing system. • Excellent communication skills. • Proficient or native English speaker. • Willingness to work nights and weekends occasionally.
🏖️ Benefits
• Learning days. You can learn during working hours. • Training budget for personal and team formation. • Free day your birthday. • A flexible working environment. • Fully remote for the right person.
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