Senior Customer Success Manager, Digital and Media

March 30

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Inmar Intelligence

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Inmar Intelligence is a company dedicated to using data and technology to empower brands, retailers, and healthcare companies to improve consumers' lives. They specialize in activating data to enhance shopper engagement through Martech solutions, optimize healthcare supply chains, and manage product returns efficiently. Inmar Intelligence integrates artificial intelligence to make data-driven decisions, helping to save shoppers money, improve healthcare safety, and reduce landfill waste. The company focuses on driving consumer loyalty, improving patient safety, and enhancing pharmaceutical returns, promoting a more sustainable and cost-effective environment for both businesses and consumers.

promotion management and settlement • digital promotion • promotion consulting • third party pharmacy receivables • reverse logistics

1001 - 5000 employees

Founded 1983

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• The Sr. Customer Success Manager on the Digital & Media Customer Success team is responsible for developing customer relationships that promote retention and loyalty. • The associate assists the Director in working with a team of analysts, product, sales and operations personnel in support of customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction. • Coordinate with customers and the operations teams to ensure timely execution of advertising and offer programming. • Assist in the training and onboarding of customer teams, ensuring strong adoption and ongoing engagement. • Act as a key role in implementing commercial planning and leverage retailer’s assets and leverage to facilitate advertising and offer based revenue. • Assist in leading the efforts alongside of the Director in building and deploying the best practices to ensure customers are realizing the maximum benefit from the company's products and services. • Assist in managing weekly revenue reporting, forecasting, and updates. • Assist Director in analyzing post program results and prepare them for presentation to retailer. • Assist in building and deploying the best practices to ensure customers are realizing the maximum benefit from the company's products and services. • Assist the Director in preparing for the quarterly business review (QBR) meetings. • Manage successful renewal cycles. • Identify quality-improving and feature enhancement requests. • Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction. • Collaborate with client development team to share customer insights that inform upsell/cross sell opportunities and deliver the best service. • Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates.

🎯 Requirements

• Bachelor’s Degree • 5-7 years of work experience on a Customer Success team in a marketing or advertising technology firm or retailer, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position • Knowledge of digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred • Experience working to promote value through customer experience • Exceptional ability to communicate and foster positive business relationships. • Process analysis and optimization experience required • Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc