InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1
Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback
1001 - 5000
💰 $20M Venture Round on 2011-10
Technical Support Specialist 1 (Remote)
July 21
InMoment
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions$1. .$1
Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback
1001 - 5000
💰 $20M Venture Round on 2011-10
Description
• We are excited to welcome a Technical Support Specialist to join our dedicated global Technical Support team. • You’ll hit the ground running to help provide technical and customer service support to InMoment customers and clients by adding your own personal touch. • In this role, you can have an immediate impact in a high-growth environment. • The role demands a smart, hardworking, and passionate individual to hop on board. • You will be troubleshooting and clearly communicating solutions to customer issues in a user-friendly and professional manner by phone, email, and chat. • This is an entry level position with the opportunity to launch your career in a fun tech environment in the booming CX space.
Requirements
• You have a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • Previous experience in a technical support or customer service role is preferred but not required. • Basic understanding of computer systems, networks, and software applications. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. • Customer-focused attitude with a commitment to providing exceptional service. • Ability to work independently and as part of a team in a fast-paced environment. • Willingness to learn and adapt to new technologies and processes. • Good organizational skills and the ability to manage multiple tasks simultaneously. • Familiarity with support tools and software, such as ticketing systems, is a plus.
Benefits
• Flexible work environment • Fun, innovative, collaborative, supportive working environment • Employee wellbeing initiatives and offerings such as our Employee Assistance Programme which includes counseling sessions, phone and online support on matters such as Family, Health, Money and Work. • Regular performance reviews and bonus incentives • Continuous learning and development opportunities • Inclusion and Diversity teams - Women of InMoment and InMovement • Virtual and face to face team events • A competitive salary • Private Medical insurance • Life Assurance • Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations. • Generous holidays • Employee recruitment referral scheme • Enrolment into the Pension scheme • Participate in our Corporate Social Responsibility and Charity Initiatives • Support from the leadership team to deliver the best solution and service possible
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