Senior Customer Success Manager

May 1, 2023

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inPowered.ai

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earned media • word of mouth advertising • digital advertising • internet marketing • technology marketing

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

💰 Seed Round on 2014-02

Description

• Senior Customer Success Manager role is a client facing role focused on driving renewals and business growth for clients. • Ensuring partner retention and satisfaction by delivering a high level of service through strategic insights, data driven storytelling and high operational standards. • They will lead the process of launching, building, and executing strategic campaigns while collaborating with internal and external stakeholders. • The ideal candidate for this role should possess strong client management skills with the keen ability to identify and prioritize the right inputs and outputs to deliver exceptional customer success. • They will be able to manage multiple workflows in a fast-paced work environment and above all, they should demonstrate a high level of ownership and clear communication skills.

Requirements

• 5-8 years of experience in marketing/ad tech industry and/or advertising agency, experience with a focus in relationship management and negotiation skills • Bachelor’s degree or equivalent work experience • Knowledge and understanding of the Native Ad and/or Programmatic space • Understanding of integrated marketing communications and the digital media landscape • Proficient in MS Office, particularly Excel, PowerPoint and Outlook • Exceptional organization and communication skills • Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment. • Ability to learn quickly • Google Analytics, Google Ads, Ad serving or Paid Social Media Experience preferred • Experience onboarding self-serve clients preferred • This is a Remote (work from home) position.

Benefits

• Unlimited time off • Benefits paid 100% by inPowered • 401K offered • Gym, home internet, cell phone reimbursements