Customer Success Manager (Arabic Speaker)

June 8

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Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000

💰 $121M Series D on 2022-02

Description

• Manage MENA customers • Drive adoption and retention proactively • Build relationships with customers and ensure services are provided for maximum impact • Coordinate with Customer Success Specialists and Account Managers • Be the primary contact for the partner • Orchestrate efforts to keep adoption and usage high • Provide best use cases according to partner needs • Responsible for gross retention, CSAT, health score, and lock-in score improvement

Requirements

• Bachelor’s Degree in Business, Marketing, Engineering, or related fields • 3+ years of work experience in customer-facing roles • Preferably SaaS experience • Strong communication skills in English & Native Language • High sense of responsibility and accountability • Strategic thinker with project management skills • Customer-oriented with ability to establish robust relationships • Self-motivated, proactive teammate with innovative ideas

Benefits

• Access to an international, diverse, and inclusive environment • "Tech Talks" with famous and groundbreaking people from the software world • Opportunity to shape the future of customer experiences • Access to a limitless global network • Access to hard and soft skills training • Access to 16,000+ online courses on LinkedIn Learning • Space to share skills through training and workshops • Inclusive Private Health Insurance • Monthly food expenses coverage • Team activities • No Dress Code