Customer Success Manager

July 26, 2023

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Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000

💰 $121M Series D on 2022-02

Description

• handles overall responsibility for managing our relationship with our partners • monitors, facilitates and consults the partner during the adoption process of our technology • establishes a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology • proactively monitors our partner’s activity and provides on-time and around-the-clock insights and solutions to the partner • liaises with our internal teams to improve our partner’s outcome and the performance of our technology • designs chatbots to help our partners meet their needs and goals • prioritizes and drives the resolution of escalated partners’ issues • acts as a liaison between our product management and the partner, focusing on communicating the workday roadmap and how the roadmap will influence customer activities. • creating documentation to guide our customers through our Knowledge Management System • you'll be the force and the "Mind-Behind" an outstanding customer experience

Requirements

• a bachelor’s degree • have minimum 2 years of experience in customer-oriented positions , prior experience in SaaS would be a plus • can show us that “you’ve got what it takes” to collaborate and build visionary solid relationships with customers, especially at the executive level. Aka, your sharp business acumen • have solid oral and written communication abilities, positive and energetic presentation skills and exquisite listening skills. Alas, we’ve got clients all over the world! • are a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients • go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment • ability to juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail! • ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement • cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance • have the ability and flexibility to work in a fast-paced startup environment • native Turkish speaker with an advanced level of English skills • background in copywriting would be a huge plus. having a solid understanding of chatbots is not necessary but would definitely be a plus!

Benefits

• A chance to work in an international, diverse, and inclusive environment • Work from anywhere, thanks to our Smart Remote working model • To be a part of an industry that’s shaping the future of customer experiences • Opportunity to be a part of different side projects depending on your interests • Access to many hard and soft skill training to help you improve and challenge yourself • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge • Space to share your skills through training sessions and workshops if you wish. Sharing is caring! • Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola • Inclusive Private Health Insurance • Food /meal allowance to cover all the yummy food expenses monthly • No Dress Code! We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.