Insider.
Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.
Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms
Customer Success Manager, MENA
April 26, 2024
Insider.
Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.
Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms
📋 Description
• Manages MENA customers • Proactively drives adoption and retention, • Builds relationships with the customers and ensures the services they need are provided to receive maximum impact, • Works in coordination with Customer Success Specialists and Account Managers and is the primary contact of the partner, • Is primarily responsible for orchestrating all efforts to keep adoption and usage high with driving value recognition, • Provides best use cases according to the partner, helping them with panel usage, training new partners, being a consultant to use our products in the best way according to the partners' needs, • Is responsible for gross retention, CSAT, health score and lock-in score of the partners and taking proactive actions to make improvements on these metrics.
🎯 Requirements
• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields • Have 3+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization • Preferably have SaaS experience • Have strong communication skills in both writing and speaking, (English & Native Language) • Have a high sense of responsibility and accountability • Are a strategic thinker with excellent project management skills • Are customer-oriented and able to establish a robust relationship with the assigned customer base • Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption. • *Are located in India or Istanbul*
🏖️ Benefits
• A chance to work in an international, diverse, and inclusive environment • "Tech Talks" with famous and groundbreaking people from the software world • To be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google • Access and opportunity to gain a limitless network all over the globe • Access to many hard and soft skills training to help you improve and challenge yourself • Access to 16,000+ online courses taught by real-world professionals on LinkedIn Learning platform to satisfy your hunger for knowledge • Space to share your skills through training and workshops if you wish. Sharing is caring! • Inclusive Private Health Insurance • Food expenses are covered on a monthly basis • Fun with the occasional team activities! • No Dress Code!
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