Insightful
Insightful is a productivity software company that enables teams to optimize their workflows and increase efficiency. The company offers a range of features including employee monitoring, time and attendance tracking, and productivity insights powered by AI. By analyzing activities in real time, Insightful helps organizations streamline operations, prevent employee burnout, and foster an accountable and efficient work environment. With tools designed for remote, hybrid, and in-office setups, Insightful provides valuable data insights that increase team productivity and support flexible work arrangements. The software integrates seamlessly with over 50 technology tools, and aims to support sustainable productivity through detailed analytics and reports.
Employee Monitoring • Time Tracking • Automated Time Tracking • Time Analysis • Productivity Tracking
Customer Success Manager - LATAM
February 25
Insightful
Insightful is a productivity software company that enables teams to optimize their workflows and increase efficiency. The company offers a range of features including employee monitoring, time and attendance tracking, and productivity insights powered by AI. By analyzing activities in real time, Insightful helps organizations streamline operations, prevent employee burnout, and foster an accountable and efficient work environment. With tools designed for remote, hybrid, and in-office setups, Insightful provides valuable data insights that increase team productivity and support flexible work arrangements. The software integrates seamlessly with over 50 technology tools, and aims to support sustainable productivity through detailed analytics and reports.
Employee Monitoring • Time Tracking • Automated Time Tracking • Time Analysis • Productivity Tracking
📋 Description
•Your role as a Customer Success Manager is to be the main point of contact for our growing LATAM customer base. •Key activities will include leading customer training, identifying and closing expansion opportunities, upsell and renewals, as well as driving ongoing product adoption. •Your success will be measured through your clients’ retention, expansion and overall experience using Insightful. •You are passionate and curious about technology, compassionate and proactive with customers, and hyper-focused on maintaining and increasing revenue.
🎯 Requirements
•2+ years of proven sales/business development/account management experience •Excellent verbal and written language skills for English – Equivalent C1 level •Excellent verbal, negotiation and presentation skills •Excellent organization, project management and time management skills •Strong analytical and problem solving mindset •Self-motivation and ability to thrive in a results-driven environment •Proficiency in written and/or spoken Portuguese •Experience with CSPs and customer engagement platforms (we run on Hubspot/Intercom/Vitally) •Previous experience in the SaaS/software industry
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