Inspectorio
Quality Management • Responsible Sourcing • Traceability • Production Management • Supply Chain Network Management
Enterprise CSM - Program Manager
November 22
Inspectorio
Quality Management • Responsible Sourcing • Traceability • Production Management • Supply Chain Network Management
Description
• Build and deepen relationships with customer stakeholders by delivering top-notch services. • Inform account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product. • Negotiate with stakeholders both internal and external to arrive at optimal solutions to resolve client business problems. • Create and maintain clear Ways of Working that will guide the partnership. • Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer. • Influence long term strategic direction and serve as the product expert. • Be able to prioritize across multiple work streams to ensure client satisfaction while still holding Inspectorio’s development capacity as a top priority. • Understand each customer’s Quality and Sustainability goals, strategic growth plans, business drivers, technology strategy, and competitive landscape. • Lead system configuration conversations with the client and collaborate closely with Product and Solutions Consulting teams to complete the work necessary to resolve the business problems. • Facilitate system integrations by working closely with business and IT stakeholders externally as well as Engineering and Product teams internally. • Stay up to date with all Product and major Industry developments - Successfully prescribe an impactful solution and be able to convince customers of the impact. • Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. • Be able to navigate the complexities of a Fortune 100 size enterprise to arrive at solutions that are optimal for all involved stakeholders. • Use active listening to truly understand and translate business problems into concrete requirements, and be able to find suitable solutions through configuration, process recommendations, or product development.
Requirements
• At least 8+ years of experience in client focused roles. • Ideally in an international supply chain technology environment. • At least 5+ years of experience in a client facing role in a SaaS environment. • Ability to manage multiple priorities and work in a fast-paced, dynamic environment independently. • Demonstrated success in B2B SaaS environments with a track record in exceeding goals. • Demonstrated experience with analytic tools, or applications software. • Strong critical thinking, analytical and communicational skills. • Excellent interpersonal, written, verbal communication, and presentation skills (web & in-person) required. • Demonstrable understanding and appetite for digital technology including API Integration, SFTP Integration, Tools Automation, HTML / Web Design. • Comfortable to own and manage monthly & quarterly objectives. • Ability to work from home independently and collaboratively. • Experience of working alongside product teams and staying abreast of product developments, competitor activities, and market developments. • Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems or processes. • Analytical and consultative approach to client engagements. • Fluent in English.
Benefits
• Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. • Grow with us: We're invested in your personal and professional development. • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
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