Forward Deployed Engineer

3 days ago

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Inspiren

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💰 $2.7M Venture Round on 2022-10

Description

• About Inspiren • Inspiren was created to help operators forge thriving senior living communities. • We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. • Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization. • Keeping your residents healthy and your staff productive is easy with Inspiren. • We are seeking a highly skilled Forward Deployed Engineer to join our dynamic team. • You will work directly with customers and their IT and Network providers in diverse environments. • You will play a crucial role in ensuring customer satisfaction and success. • Collaborate with customers to understand their technical requirements. • Partner with the implementation managers on the installation, configuration, and optimization of software solutions. • Quickly diagnose and resolve technical issues that arise during deployment and usage. • Work with customers to tailor our solutions to their specific requirements. • Monitor network performance and troubleshoot issues to ensure optimal operation. • Create and maintain comprehensive documentation related to deployment processes. • Conduct training sessions for customer teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. • Proven experience in a tech/IT support role, preferably in a customer facing capacity. • Familiarity with typical operating systems (Windows, MacOS, Android, etc.), common software applications, and hardware troubleshooting. • Proven experience with network infrastructure, including routers, switches, firewalls, and VPNs. and network monitoring tools (SolarWinds, Wireshark, etc.) • Strong problem-solving abilities and attention to detail. • Strong communication and interpersonal skills, with the ability to build relationships with Customers. • Willingness to travel as required to meet customer needs.

Benefits

• equity • benefits (including medical, dental, and vision)